Warranty Returns/Inquiries

Posted by leather-up-us Admin on

Some of the brands we carry offer an additional warranty period which covers against merchandise defects after the product has been used or worn. To determine warranty requirements for a specific item, please give us a call or send us an email. We will provide you with the info you are requesting based of the brand of the product ordered. 

Please note if your item carries warranty: It may take up to 2-6 weeks total turn around to process the warranty return. All warranty returns will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence or improper use , install or care of the product. 
If the item is returned under warranty, A replacement cannot be shipped immediately nor can we issue a refund. The item must arrive and must be evaluated , inspected and subject to repair or replacement depending on the inquiry. Items that are returned under warranty do not qualify for a refund as the warranty only covers a repair or replacement if the item is indeed confirmed to be factory defective.