RETURN & EXCHANGE

CANADA & ALL INTERNATIONAL ORDERS:

You can place the order directly on LeatherUp.com, Our customer service team is unable to process International Orders.
Our website converts the USD $ price to your countries currency. 

All international orders will be processed by LeatherUp.com and verified prior to shipment.  Your order should ship within 2 - 4 business days.
Please Note The Following:

• The customer is responsible for all taxes, duties, and other fees that may apply to import the product to your country.
• Due to high shipping cost, taxed and import fees , ALL INTERNATIONAL SALES ARE FINAL. 
• Our Return and Exchange policy does not apply to International Orders.
• We DO NOT offer returns or exchanges on International Placed or Shipped Orders
• If you have a problem with your order, please reach out to our customer service team and provide us with details info on your order. 

Helmets & Apparel: Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet if trying boots or to wear your helmet indoors before heading out on the bike and do no remove the protective film visor to try on for fitment. 

Vehicle Parts: Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable. Please take a look below for specific instructions regarding your merchandise.

Please note :
Any Item That is Returned with the Smell of 
Febreze
Body Odors
Cologne/Perfume

Items returned with
Pet Hairs
Mud on the Soles
Hairs of any Kind

Will Not Be Accepted

• All Products with 'Final Sale Product'  Disclaimer CANNOT Be Returned
• All Products with tagged with'Close Out'  Label CANNOT Be Returned
• This product has been discontinued by the manufacturer and will no longer restock.
• These are Discounted at a very Low Price Below The Suggested Retail Price
• Our 30 Day Return Policy Does Not Apply
• All Sales Are Final

Click here and your browser will direct you to our return center.
Its fast, simple and easy.

1.Enter your order # and the postal code where the order was shipped
2.Select the item or items you will be returning
3.Provide a reason from the drop down menu
4.Print the label and drop it off at your local UPS center.

Once the package is received, we will either charge you the amount of $ 11.99 if an exchange is requested or we will deduct it from your return if you are requesting a refund or store credit.

if you need a copy of the return form, please  Click Here

You'll have time to return a purchase, while helping us bring you fresh, exciting deals every day.

All refunds are issued within 4-7 business days from the date the package is received to our warehouse facility. Please allow one to two billing cycles for your credit to appear on your statement.

Please call Customer Service right away at our toll-free number: 1-800-846-6010. 

See our Directions for General Returns section for instructions on returning standard items.

Fill out the exchange form provided in the package and use our return center portal to purchase a label for a flat fee of $11.99 for the entire order or just 1 item. ( If No Exchange form was included, please follow our guidelines below) All Exchange orders are processed within 4-7 Business Days.

Check out our FAQ for answers to your commonly asked questions.

We can accept returned merchandise for up to 30 days from the date you originally received it. Because our great values change frequently as we locate new and exciting deals for you, our 30-day returns gives you time to return a purchase, while helping us to keep our merchandise assortment fresh and in season.

All Items must be returned in new condition as originally shipped

Please note :
Any Item That is Returned with the Smell of 
Febreze
Body Odors
Cologne/Perfume
Cigarette Smell

Items returned with
Pet Hairs
Mud on the Soles
Hairs of any Kind

Will Not Be Accepted

CANADA & ALL INTERNATIONAL ORDERS:

You can place the order directly on LeatherUp.com, Our customer service team is unable to process International Orders.
Our website converts the USD $ price to your countries currency. 

All international orders will be processed by LeatherUp.com and verified prior to shipment.  Your order should ship within 2 - 4 business days.
Please Note The Following:

• The customer is responsible for all taxes, duties, and other fees that may apply to import the product to your country.
• Due to high shipping cost, taxed and import fees , ALL INTERNATIONAL SALES ARE FINAL. 
• Our Return and Exchange policy does not apply to International Orders.
• We DO NOT offer returns or exchanges on International Placed or Shipped Orders
• If you have a problem with your order, please reach out to our customer service team and provide us with details info on your order. 

Yes, Return shipping is at your expense(Non-Refundable),Click here to use our return centerto purchase a label or carrier of your choice. Please make sure you keep a tracking number for your records.

Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your statement. We will email you with a credit confirmation as soon as the return is processed.

All refunds that are issued are refunded\credited back to the original payment method used for purchase. We are unable to refund an alternate payment method.

Yes, return shipping will be at your expense. You can purchase a return label by using ourreturn center portal for a flat fee of $ 11.99 for the entire order or just 1 item.

We offer one exchange per order and ship it for free, standard shipping. If a second exchange is required, you will have to pay for the standard shipping cost of if the order ships within the 48 continuous states. Alaska and Hawaii actual shipping cost will be charged. Please do not send cash or personal checks as we do not accept those payment methods.

Unfortunately no, We do not refund original shipping cost paid to have your order shipped to you as this is a service that is paid to FedEx, UPS or USPS to have your order delivered.

Gift cards are not cash redeemable. All returns paid with a Gift Card will be issued store credit, only good for use on LeatherUp.com only.

Rewards credits or cash back amount is not reinstated nor can be reinstated if a return is made on an order that applied the rewards to your account. Unearned rewards are also not reinstated.

Store Credit Returns are not cash redeemable. All returns paid using a Store Credit Code will be issued store credit only good for use on LeatherUp.com.

Exchanges are shipped using standard shipping which can range from 3-7 days for transit time and delivery. Please keep in mind, as we are paying for the shipping back to you our system selects the less cost effective method to return the exchange order to you.

Sure, you can select any of the shipping methods we offer and upgrade the shipping method. You will have to inform customer service of the method and or indicate it on your return form in order to process your request according to the service desired.

• Copy of Invoice or Order #.
• Billing First & Last Name Email address used to place order.
• List the item(s) that your are exchanging. Note the reason for the exchange.
• Detailed instructions to what you would like for us to do with your order, For example different size, style, or color. Please Indicate item # and size.
• We strongly recommend you make a copy of your invoice and filled out exchange paperwork to keep for your records.
• Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order.
• We also suggest sending all packages back to our warehouse Via FedEx or UPS. Keep the tracking number for your records.
• If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured.
• We will email you once your exchange order is processed.

Unfortunately, items received after the 30-day return period cannot be accepted as a return. If your return does not meet our 30 day return policy, your returned items will be rejected and returned to you at your expense. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed, this also applies to a return that was not accepted and rejected by your return department.

You may use the carrier of your choice. Simply address your return package to the LeatherUp.com return address shown on the exchange return form. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, or UPS. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable.

 To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all included accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. All items must be shipped back to our warehouse inside of an appropriate size shipping box, the storage box cannot be used to ship items back to our warehouse. Returns that do not meet these requirements will be sent back to you and no refund will be issued. 

All you have to do is fill out the Return/Exchange slip that came with your order with the following information If you did not receive an exchange/return form please follow the following guidelines to ensure we refund your order promptly.

• Copy of Invoice or Order #.
• Billing First & Last Name
• Email address used to place order.
• List the item(s) that you are returning for a refund.
• Note the reason for the return
• Detailed instructions to what you would like for us to do with your order.
• We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
• We also suggest sending all packages back to our warehouse Via FedEx, UPS or DHL. Keep the tracking number for your records.
• Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
• If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.

1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.

2. Please address your package to the LeatherUp.com address located on the exchange return form.

3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.

4. Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.

Return Shipping Address:
Leatherup.com Returns
34 Owens Dr
Wayne, NJ 07470

5. After we have received your return, inspected it, and approve it for a refund, we will credit the approved refund amount to the payment method originally used to place the order. We will email you and inform you, your order status will also change to "return" for the returned item(s). Please allow one to two billing cycles for your credit to appear on your statement.

Please note the following:
No item that is damaged, soiled or worn will be accepted for a refund, exchange or store credit. 

All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not new, the item will be sent back to you and we will not refund your order. 

Please follow these guidelines to send back your order to be refunded.

All apparel must be returned in brand new condition as originally received, unworn or unused for any ride. Properly package to avoid wrinkles to the leather or material and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hang tags must be attached to the item. If the hang tags are removed or not included with the product there will be a restocking fee applied to your return or the product will be rejected. If the item you are returning has removable armor and has been removed, please place the armor back in the correct armor pockets on or you will be charged a restocking fee. Do not include the armor within the package contents. All accessories must be returned with the item, this includes armor, removable inside lining and any accessories the apparell was shipped with. Item must be returned in new condition.

Follow the Directions for General Returns above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in their original storage box. The boot storage box cannot be used to ship the item back to us, as it is not strong enough and can easily damage the contents of the box. If the boots are not package correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you. All footwear must be returned in brand new condition. Restocking fees will apply if the return is accepted by our return department. Boots that appear used with dirty soles, thread loss and heavy wrinkle cracks at the front of the boot caused by using them will not be accepted for a return. The package will be sent back to you as they are not new at your expense. Wear your footwear indoors to avoid this problem, test them indoors, if you feel they are not comfortable, do not continue to wear them as this will cause wear to show to the product. Wearing footwear for a long period or time will show wear to the product. If you return a pair of boots without the original box, or if the storage box is used to ship back the product there will be a restocking fee applied to your return at our discretion or the return will be rejected and shipped back to you. If you have further questions, please contact Customer Service.

Properly package all helmets sent back to our warehouse. If the helmet is received damaged back to our warehouse because you did not package it correctly, the item will be refused and shipped back to you.
Do not use the helmet storage box to ship your return to our warehouse; it can easily be damaged as the helmet box is not made for shipping but for storage. 
All packaging materials must be included with the helmet, manuals, hand tags, storage bags, storage boxes and any accessory or accessories the helmet was shipped with.
Place the helmet inside of the storage bag that is included with the item to avoid any box burns or damage to the helmets paint finish.
If the protective visor film is removed on a full face helmet, the return is subject to a restocking fee. If your helmet appears to have been worn, it will be refused and sent back to you at your expense. 
Follow the Directions for General Returns above.

Certain products have special return instructions due to their size or weight.Please use an appropriate size shipping box to return the item and avoid any damage to it while in transit.

Any product that arrives sealed must be returned sealed. If the product is returned opened with signs of an install , it will be rejected. Leatherup cannot accept parts that were previously installed. All items must be returned as originally shipped to you in order to restock. If any item is installed and has signs of an installation, it will be rejected.

If you believe a product was shipped in error from LeatherUp.com ,arrives defective, or was damaged in transit, please contact Customer Service so we can assist with the problem. Please keep in mind that you must call or email us immediately to report the problem with your order once it is delivered. Several brands we carry and ship have different warranty, Our customer service staff will assist the customer with their warranty, however LeatherUp.com does not provide any type of warranty from any item purchased. 

Some of the brands we carry offer an additional warranty period which covers against merchandise defects after the product has been used or worn. To determine warranty requirements for a specific item, please give us a call or send us an email. We will provide you with the info you are requesting based of the brand of the product ordered. 

Please note if your item carries warranty: It may take up to 2-6 weeks total turn around to process the warranty return. All warranty returns will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence or improper use , install or care of the product. 
If the item is returned under warranty, A replacement cannot be shipped immediately nor can we issue a refund. The item must arrive and must be evaluated , inspected and subject to repair or replacement depending on the inquiry. Items that are returned under warranty do not qualify for a refund as the warranty only covers a repair or replacement if the item is indeed confirmed to be factory defective. 

You have a full 30 days from the date your order is recieved to exchange any product you order from LeatherUp.com

Just fill out the exchange slip that is included in your package with the following information. If you did not receive an exchange form, please provide us with the following information:

• Copy of Invoice or Order #.
• Billing First & Last Name
• Email address used to place order.
• List the item(s) that you are returning for an exchange.
• Note the reason for the return
• Detailed instructions to what you would like for us to do with your order.
• We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
• We also suggest sending all packages back to our warehouse Via FedEx or UPS. Keep the tracking number for your records.
• Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
• If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
• We do not refund shipping charges.

1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.
2. Please address your package to the LeatherUp.com address located on the exchange return form.
3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.
4. Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.

Return Shipping Address:
Leatherup Returns
34 Owens Dr
Wayne, NJ 07470

It depends on your exchange request: We will also email when your exchange order is processed. 

• If you are exchanging for the same item but a different size and If the item is available and in stock, your order is usually exchanged within 4-7 business days after it is received by our warehouse. If you are exchanging for another item, it can take up to 4-7 Business day to process your exchange and have it shipped out to you. If you exchange for an item or size that is of higher price or lower price your order needs to be adjusted accordingly to what you are exchanging for.
• If you are returning item(s) for a refund and at the same time exchanging item(s) for a different size or different item, it can take up 4-7 business days to have your order adjusted accordingly, this means to refund the items returned and to send out the items exchanged.
• Please make sure to include the necessary information, Invoice or Order #, Billing First & Last Name, Email address and also detailed instructions to what you would like for us to do with your order. If you do not include this information, we will not be able to process your exchange or refund.

All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order. 

We offer one exchange per order and ship it for free, standard shipping. If a second exchange is required, you will have to pay for the shipping charge $6.95 will be charged to your credit card.You may include a money order ONLY, to cover the cost. Please do not send cash or personal checks as we do not accept those payment methods. 

If you would like to have your item exchanged quicker, simply place another order for the items you wish to exchange for. Whether you are exchanging for a different item or size. Return your current order so you can be issued a refund. We can not issue a refund until the package is received by our warehouse personnel and it is processed by our refund department. Please Note : Shipping cost is non refundable on your returned order if you decide to place a new order to expedite your exchange. 

All apparel must be returned in brand new condition as originally received, unworn or unused for any ride. Properly package to avoid wrinkles to the leather or material and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hang tags must be attached to the item. If the hang tags are removed or not included with the product there will be a restocking fee applied to your return or the product will be rejected. If the item you are returning has removable armor and has been removed, please place the armor back in the correct armor pockets on or you will be charged a restocking fee. Do not include the armor within the package contents. All accessories must be returned with the item, this includes armor, removable inside lining and any accessories the apparell was shipped with. Item must be returned in new condition.

Follow the Directions for General Returns above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in there original box. The boot storage box cannot be used to ship the item back to us, as it is not strong enough and can easily damage the contents of the box. If the boots are not package correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you. All footwear must be returned in brand new condition. Restocking fees will apply if the return is accepted by our return department. 
Boots that appear used with dirty soles; thread loss and heavy wrinkle cracks at the front of the boot caused by using them will not be accepted for a return. The package will be sent back to you as they are not new at your expense. 
Wear your footwear indoors to avoid this problem, test them indoors, if you feel they are not comfortable, do not continue to wear them as this will cause wear to show to the product. Wearing footwear for a long period or time will show wear to the product. 
If you return a pair of boots without the original box, or if the storage box is used to ship back the product there will be a restocking fee applied to your return at our discretion or the return will be rejected and shipped back to you. 
If you have further questions, please contact Customer Service.

Properly package all helmets sent back to our warehouse. If the helmet is received damaged back to our warehouse because you did not package it correctly, the item will be refused and shipped back to you.
Do not use the helmet storage box to ship your return to our warehouse; it can easily be damaged as the helmet box is not made for shipping but for storage. 
All packaging materials must be included with the helmet, manuals, hand tags, storage bags, storage boxes and any accessory or accessories s the helmet was shipped with.
Place the helmet inside of the storage bag that is included with the item to avoid any box burns or damage to the helmets paint finish.
If the protective visor film is removed on a full face helmet, the return is subject to a restocking fee. If your helmet appears to have been worn, it will be refused and sent back to you at your expense.

Follow the Directions for General Returns above.

Certain products have special return instructions due to their size or weight.Please use an appropriate size shipping box to return the item and avoid any damage to it while in transit.

Any product that arrives sealed must be returned sealed. If the product is returned opened with signs of an install , it will be rejected. Leatherup cannot accept parts that were previously installed. All items must be returned as originally shipped to you in order to restock. If any item is installed and has signs of an installation, it will be rejected.

If you believe a product was shipped in error from LeatherUp.com ,arrives defective, or was damaged in transit, please contact Customer Service so we can assist with the problem. Please keep in mind that you must call or email us immediately to report the problem with your order once it is delivered. Several brands we carry and ship have different warranty, Our customer service staff will assist the customer with their warranty, however LeatherUp.com does not provide any type of warranty from any item purchased. 

Some of the brands we carry offer an additional warranty period which covers against merchandise defects after the product has been used or worn. To determine warranty requirements for a specific item, please give us a call or send us an email. We will provide you with the info you are requesting based of the brand of the product. 

Please note if your item carries warranty: It may take up to 3-6 weeks total turn around to process the warranty return. All warranty returns will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence or improper use or care of the product. 
If the item is returned under warranty, A replacement cannot be shipped immediately. The item must arrive and must be evaluated , inspected and subject to repair or replacement depending on the inquiry.