RETURN & EXCHANGE

Click here and your browser will direct you to our return center.
Its fast, simple and easy.

1.Enter your order # and email (or the postal code where the order was shipped).
2.Select the item or items you will be returning
3.Provide a reason from the drop down menu
4.Print the label provided and tape it securely on the side of the box and ship it back to us.

Once the package is received, and the products meet our return policy refund qualifications, we will process your refund or exchange.

If you need a copy of our return form, please  Click Here

Helmets & Apparel: Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet if trying boots or to wear your helmet indoors before heading out on the bike and do no remove the protective film visor to try on for fitment. 

Vehicle Parts: Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable. Please take a look below for specific instructions regarding your merchandise.

Please note :
Any Item That is Returned with the Smell of 
Febreze
Body Odors
Cologne/Perfume

Items returned with
Pet Hairs
Mud on the Soles
Hairs of any Kind

Will Not Be Accepted

• All Products with 'Final Sale Product'  Disclaimer CANNOT Be Returned
• All Products with tagged with'Close Out'  Label CANNOT Be Returned
• This product has been discontinued by the manufacturer and will no longer restock.
• These are Discounted at a very Low Price Below The Suggested Retail Price
• Our 30 Day Return Policy Does Not Apply
• All Sales Are Final

CANADA & ALL INTERNATIONAL ORDERS:

You can place the order directly on LeatherUp.com, Our customer service team is unable to process International Orders.
Our website converts the USD $ price to your countries currency. 

All international orders will be processed by LeatherUp.com and verified prior to shipment.  Your order should ship within 2 - 4 business days.
Please Note The Following:

• The customer is responsible for all taxes, duties, and other fees that may apply to import the product to your country.
• Due to high shipping cost, taxed and import fees , ALL INTERNATIONAL SALES ARE FINAL. 
• Our Return and Exchange policy does not apply to International Orders.
• We DO NOT offer returns or exchanges on International Placed or Shipped Orders
• If you have a problem with your order, please reach out to our customer service team and provide us with details info on your order. 

You'll have time to return a purchase, while helping us bring you fresh, exciting deals every day.

All refunds are issued within 4-7 business days from the date the package is received to our warehouse facility. Please allow one to two billing cycles for your credit to appear on your statement.

Please call Customer Service right away at our toll-free number: 1-800-846-6010. 

Click here  to start being the return/exchange process. See our Directions for General Returns section for instructions on returning standard items.

Fill out the exchange form provided in the package and use our return center portal. ( If No Exchange form was included, please follow our guidelines below) All Exchange orders are processed within 4-7 Business Days.
Click here to start your exchange.

Click here  to check out our FAQ for answers to your commonly asked questions.

We can accept returned merchandise for up to 30 days from the date you originally received it. Because our great values change frequently as we locate new and exciting deals for you, our 30-day returns gives you time to return a purchase, while helping us to keep our merchandise assortment fresh and in season.

All Items must be returned in new condition as originally shipped

Please note :
Any Item That is Returned with the Smell of 
Febreze
Body Odors
Cologne/Perfume
Cigarette Smell

Items returned with
Pet Hairs
Mud on the Soles
Hairs of any Kind

Will Not Be Accepted

We now offer the option for Free Exchanges and Returns for Store Credit by checking the "Risk Free Returns with Re:Do" box just below our add to cart button on all applicable product pages. Checkout with the $2.98 Re:Do product for free unlimited exchanges and returns for store credit on your order, and if needed, you'll be able to send it back at no additional charge for your return shipping label! If returning for a refund to the original payment method, you can return like normal and purchase a label through our return portal with our deeply discounted shipping rates.
Click Here For To Start Your Return/Exchange

If you did not check out with Re:Do on your order, you will go through the same returns portal and purchase a return shipping label there. Shipping label prices will vary based on the weight and size of the items you are returning. Our rates are usually significantly less expensive than getting a label yourself from USPS or UPS.
Click Here For To Start Your Return/Exchange

CANADA & ALL INTERNATIONAL ORDERS:

You can place the order directly on LeatherUp.com, Our customer service team is unable to process International Orders.
Our website converts the USD $ price to your countries currency. 

All international orders will be processed by LeatherUp.com and verified prior to shipment.  Your order should ship within 2 - 4 business days.
Please Note The Following:

• The customer is responsible for all taxes, duties, and other fees that may apply to import the product to your country.
• Due to high shipping cost, taxed and import fees , ALL INTERNATIONAL SALES ARE FINAL. 
• Our Return and Exchange policy does not apply to International Orders.
• We DO NOT offer returns or exchanges on International Placed or Shipped Orders
• If you have a problem with your order, please reach out to our customer service team and provide us with details info on your order. 

We now offer Free Exchanges if you purchase the $2.98 Free Exchange and Return for Store credit insurance with your order. If you did not purchase return insurance, you will need to pay for your return shipping label, however, we now offer significantly lower rates if you use our exchange portal here:
Click here to start your exchange.

If you choose to purchase a label on your own, without using our return portal, please call us at 1-800-846-6010 and let us know your order number, what you are returning, and let tell us your return shipping label's tracking number.

Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your statement. We will email you with a credit confirmation as soon as the return is processed.

All refunds that are issued are refunded\credited back to the original payment method used for purchase or as store credit. We are unable to refund an alternate payment method.

We now offer Free Exchanges if you purchase the $2.98 Free Exchange and Return for Store credit insurance with your order. If you did not purchase return insurance, you will need to pay for your return shipping label, however, we now offer significantly lower rates if you use our exchange portal here:
Click here to start your exchange.

If you choose to purchase a label on your own, without using our return portal, please call us at 1-800-846-6010 and let us know your order number, what you are returning, and let tell us your return shipping label's tracking number.

We offer one exchange per order and ship it for free, standard shipping. If a second exchange is required, you will have to pay for the standard shipping cost of if the order ships within the 48 continuous states. Alaska and Hawaii actual shipping cost will be charged. Please do not send cash or personal checks as we do not accept those payment methods.

Unfortunately no, We do not refund original shipping cost paid to have your order shipped to you as this is a service that is paid to FedEx, UPS or USPS to have your order delivered.

Gift cards are not cash redeemable. All returns paid with a Gift Card will be issued store credit, only good for use on LeatherUp.com only.

Rewards credits or cash back amount is not reinstated nor can be reinstated if a return is made on an order that applied the rewards to your account. Unearned rewards are also not reinstated.

Store Credit Returns are not cash redeemable. All returns paid using a Store Credit Code will be issued store credit only good for use on LeatherUp.com.

Exchanges are shipped using standard shipping which can range from 3-7 days for transit time and delivery. Please keep in mind, as we are paying for the shipping back to you our system selects the less cost effective method to return the exchange order to you.

Sure, you can select any of the shipping methods we offer and upgrade the shipping method. You will have to inform customer service of the method and or indicate it on your return form in order to process your request according to the service desired.

We now offer Free Exchanges if you purchase the $2.98 Free Exchange and Return for Store credit insurance with your order. If you did not purchase return insurance, you will need to pay for your return shipping label, however, we now offer significantly lower rates if you use our exchange portal here:
Click here to start your exchange.

If you choose to purchase a return label on your own, without using our return portal, please call us at 1-800-846-6010 and let us know your order number, what you are returning, and let tell us your return shipping label's tracking number.

Unfortunately, items received after the 30-day return period cannot be accepted as a return. If your return does not meet our 30 day return policy, your returned items will be rejected and returned to you at your expense. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed, this also applies to a return that was not accepted and rejected by your return department.