Follow the Directions for General Returns above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in their original storage box. The boot storage box cannot be used to ship the item back to us, as it is not strong enough and can easily damage the contents of the box. If the boots are not package correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you. All footwear must be returned in brand new condition. Restocking fees will apply if the return is accepted by our return department.
Boots that appear used with dirty soles, thread loss and heavy wrinkle cracks at the front of the boot caused by using them will not be accepted for a return. The package will be sent back to you as they are not new at your expense.
Wear your footwear indoors to avoid this problem, test them indoors, if you feel they are not comfortable, do not continue to wear them as this will cause wear to show to the product. Wearing footwear for a long period or time will show wear to the product.
If you return a pair of boots without the original box, or if the storage box is used to ship back the product there will be a restocking fee applied to your return at our discretion or the return will be rejected and shipped back to you.
If you have further questions, please contact Customer Service.