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FAQ

Covid-19 Return Policy Update

Posted by Frank Flores on

Our store is being seriously affected by the current COVID-19 pandemic. A great way to show your support is to request a store credit refund, if you can. We promise to continue working hard to offer you quality products to spend those credits on. Masks, Bandannas, Face/Head Gear COVID-19 Return Policy Change: Due to concerns about hygiene and the safety of our customers and employees, we will NOT be accepting any returns for face masks, bandannas, or accessories , except in the case of manufacturer defect. Please contact customer service for assistance. After the COVID-19 pandemic is declared to be...

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I rejected my package when a delivery attempt was made, what will happen to the package ? Will I have a full refund issued?

Posted by leather-up-us Admin on

If your package is rejected upon delivery, It will be returned to our warehouse. Your initial shipping cost will not be refunded. The actual shipping cost we paid to have your order ship will be deducted from the amount of the item order as FedEx/UPS/USPS will charge us to have your package shipped back to our warehouse facility. Actual rate will be discounted as we provide our customers with a flat shipping rate and pay the difference.

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I entered the wrong address, or my address was incomplete when I placed my order, what can I do to have the ship to address corrected?

Posted by leather-up-us Admin on

We are unable to modify any order once it has been placed and handed to our warehouse for shipment, Please give us a call so we may contact the carrier, in Example FedEx or UPS and request a Reroute, Package Intercept or Address correction. A Reroute fee or address correction fee will be charged to have the address changed on the FedEx or UPS Label as well as additional shipping cost.

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Will I be emailed my tracking number once my order ships out?

Posted by leather-up-us Admin on

Yes, You are emailed a tracking # once the order has been approved to ship, assigned a tracking # and handed over to the warehouse for shipment. Please Note Although your order has been marked shipped and you receive this email confirmation. Please allow up to 48-72 hours for Tracking activity to follow. There will be movement within that time frame.

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Do you ship outside the U.S.? How much does it cost?

Posted by leather-up-us Admin on

LeatherUp.com ships all over the world.Due to our agreement with Pay Pal and Google Check out we are able to ship to most Countries as long as you place the order using any of these two check out methods. The customer is responsible for all taxes, duties, and other fees that may apply upon delivery of order. Please check before you order.All International Orders are shipped by FedEx International Economy or Priority Air Service. Due to our high shipping volume we have been able to lock in very good rates with FedEx for International Air Shipments, thus you can get your...

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