|Q: How long does my order take to ship?|
|A: All orders usually ship the Same Business Day if placed before 2:00 PM PST.
(Monday Cut off time frame 12:00 pm pst). Weekends Excluded.|
|Q: How do you ship the orders?|
|A: This is our standard shipping method:|
-Orders shipped to street addresses in the continental U.S.: Shipped By FedEx or UPS
-Orders shipped to P.O. boxes in the continental US: FedEx Smart Post. Delivery Time frame : 5-10 Business daysil
-Orders shipped to Hawaii, Alaska, These orders must ship using Air service. We cannot ship using the standard ground method as it is not offered by FedEx or UPS. - *P.O BOX Orders shipping to these States will ship by USPS Priority Mail, Air service must be selected to have the order ship out.
Orders Shipping to Puerto Rico : FedEx International Economy must be selected to have your order shipped. We are unable to ship to Puerto Rico using Ground Service.
|Q: Can I get my order any faster?|
|A: Have your order shipped to the billing address, make sure all information is accurate at check out and select one of the following expedited shipping methods at check out.|
For orders shipped to street addresses in the continental United States, we offer FedEx Express Saver
FedEx 2 Day Air Service FedEx Next Day Standard Overnight Service.
For PO boxes, rural routes and shipments to Hawaii and Alaska, we offer FedEx Smart Post which can take up to 5-10 business days for the order to arrive once it has been shipped.
If you would like to use any of these methods, please indicate your choice in the Shipping Options section during Checkout.
Please also be aware that FedEx does not deliver on Saturday, Sunday or Holidays. For this reason, a Next Day Air package shipped on Friday will arrive on Monday, and a 3 Day Select package shipped on Friday will arrive the following Wednesday. Again, please plan accordingly!
|Q: Can I ship my order to a different state or address from my billing address?|
|A: Sure, you certainly may ship to any address you wish. Please note if you ship to an alternative address, we may require additional identity verification. You may be contacted by our verification team - emails will be sent from Leatherup.com. To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order or lead to cancellation of your order. We at LeatherUp.com apologize if this may cause any inconvenience|
|Q: I paid for next day air service and my order didn't arrive the next day after I placed the order, why?|
|A: Next Day Air Service means your order will be shipped by that shipping method 1-3 days after the order has been placed. If your order happens to ship on a Friday, it will be delivered on Monday as FedEx does not deliver on weekends or Holidays. If it ships on a Tuesday it should arrive the next business day, once the package is picked up by our carrier they are responsible for the package.|
|Q: How can I check on the status of my order?|
|A: Click on the "Sign In" link at the top right corner of the website.|
Enter your account information into the fields of the popdown box and click "Submit"
You will then be redirected to the homepage. Once there, click the "My Account" link at the top of the site.
Once at the "My Account" page, click the "Order Status" link.
|Q: The status of my order states Pending for the past 3-4 days why ?|
|A: It can mean the following :
There was a problem with your order when it was processed. Your address did not match with what's on file with your credit card company or you did not type in the correct 3 digit Card ID on the back of your credit card.
It is pending verification.
Due to the high amount of fraudulent orders originating from different billing and ship to addresses your order will need to be approved to ship by our verification process. We ave been asked by Visa, Mastercard and American Express to only ship to the billing address. All orders consisting of two different addresses will be delayed until they are verified by our staff. Our verification department will get in contact with you to verify the order.
Please note that we may require additional identity verification and or Ask you to add the ship to address to your credit card file. If further validation is needed you may be contacted by our verification team - emails will be sent from LeatherUp.com.
To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order.
|Q: The status of my order reads "Shipped" but there is no tracking activity on the tracking number in my account? Why ?|
|A: If your order is marked shipped and assigned a tracking number, this means your order has been submitted to our warehouse for shipment and is awaiting pick up from our carrier, the tracking number will have tracking activity within 48-72 business hours.|
|Q: Can I make a change on my order, add an item or make an address correction?|
|A: Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.|
|Q: How can I cancel my order?|
|A: We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment. |
Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.
|Q: What is your exchange/return policy?|
|A: Please click here to read our policy and instructions to know what you need to do have your items exchange or if you are returning your order for a refund or a store credit.|
|Q: Do you ship to Canada?|
|A: Yes we do ship offer shipping service to Canada, Please follow the instructions at check out and read our international shipping policy.|
1. You can place the order directly on LeatherUp.com using Pay Pal or Google Check out Option.
2. All Canada Orders are shipped by FedEx International Economy. Due to our high shipping volume we have been able to lock in very good rates with FedEx International Shipments. Canada shipping rate will be estimated at check out, the shipping rate that is quoted by the website is what will be charged, we are unable to refund any shipping charges or make exceptions.. "Due to the High Shipping Cost All International SALES ARE FINAL." This means we do not offer exchanges or refunds and our 30 Day Exchange Or Return Policy does not apply to your order.
|Q: Do you ship outside the U.S.? How much does it cost?|
|A: LeatherUp.com ships all over the world.|
Due to our agreement with Pay Pal and Google Check out we are able to ship to most Countries as long as you place the order using any of these two check out methods. The customer is responsible for all taxes, duties, and other fees that may apply upon delivery of order. Please check before you order.
All International Orders are shipped by FedEx International Economy or Priority Air Service. Due to our high shipping volume we have been able to lock in very good rates with FedEx for International Air Shipments, thus you can get your items within 1 week from LeatherUp.com almost anywhere in the world. The website will determine the actual shipping cost at check out.
"Due to the High Shipping Cost All International SALES ARE FINAL."
This means we do not offer exchanges or refunds and our 30 Day Exchange or Return Policy does not apply to your order.
|Q: Will I be emailed my tracking number once my order ships out?|
|A: Yes, You are emailed a tracking # once the order has been approved to ship, assigned a tracking # and handed over to the warehouse for shipment. Please Note Although your order has been marked shipped and you receive this email confirmation. Please allow up to 48-72 hours for Tracking activity to follow. There will be movement within that time frame.|
|Q: I entered the wrong address, or my address was incomplete when I placed my order, what can I do to have the ship to address corrected?|
|A: We are unable to modify any order once it has been placed and handed to our warehouse for shipment, Please give us a call so we may contact the carrier, in Example FedEx or UPS and request a Reroute, Package Intercept or Address correction.
A Reroute fee or address correction fee will be charged to have the address changed on the FedEx or UPS Label as well as additional shipping cost.|
|Q: I rejected my package when a delivery attempt was made, what will happen to the package ? Will I have a full refund issued?|
|A: If your package is rejected upon delivery, It will be returned to our warehouse. Your initial shipping cost will not be refunded. The actual shipping cost we paid to have your order ship will be deducted from the amount of the item order as FedEx/UPS/USPS will charge us to have your package shipped back to our warehouse facility.|