| Q: How long does my order take to ship? |
| A: LeatherUp.com shipping staff is dedicated to processing and shipping your order as quickly and efficiently as possible. Our general turnaround time is 1-3 Business days after your order has been placed. However, as with most online businesses, we ask that you allow up to 2-9 business days for delivery. We do not ship orders placed on the same day.
Please be aware : Orders that consist of more 3 or more items can take up 4-5 business days to ship after it has been placed. These orders take longer to prepare for shipment. |
| Q: How do you ship the orders? |
A: This is our standard shipping method:
Orders shipped to street addresses in the continental U.S.: Shipped By FedEx
Orders shipped to P.O. boxes and rural routes in the continental US: USPS Priority Mail
Orders shipped to Hawaii, Alaska, Puerto Rico: These orders must ship using Air service. We cannot ship using the standard ground method as it is not offered by FedEx. P.O BOX Orders shipping to these States will ship by USPS Priority Mail, Air service must be selected to have the order ship out. |
| Q: Can I get my order any faster? |
A: Have your order shipped to the billing address, make sure all information is accurate at check out and select one of the following expedited shipping methods at check out.
For orders shipped to street addresses in the continental United States, we offer FedEx 3 Day
FedEx 2 Day Air Service and or FedEx Next Day Air Service.
For PO boxes, rural routes and shipments to Hawaii, Alaska and Puerto Rico, we offer USPS priority mail which can take up to 5 business days for the order to arrive once it has been shipped.
If you would like to use any of these methods, please indicate your choice in the Shipping Options section during Checkout.
Please be aware that we cannot ship orders the same day that we receive them, so plan accordingly. Please also be aware that FedEx does not deliver on Saturday and Sunday. For this reason, a Next Day Air package shipped on Friday will arrive on Monday, and a 3 Day Select package shipped on Friday will arrive the following Wednesday. Again, please plan accordingly! |
| Q: Can I ship my order to a different state or address from my billing address? |
| A: Sure, you certainly may ship to any address you wish. Please note if you ship to an alternative address, we may require additional identity verification. You may be contacted by our verification team - emails will be sent from leatherup.com. To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order or lead to cancellation of your order. We at LeatherUp.com apologize if this may cause any inconvenience |
| Q: I paid for next day air service and my order didn't arrive the next day after I placed the order, why? |
| A: Next Day Air Service means your order will be shipped by that shipping method 1-3 days after the order has been placed. If your order happens to ship on a Friday, it will be delivered on Monday as FedEx does not deliver on weekends. If it ships on a Tuesday it should arrive the next business day, once the package is picked up by our carrier they are responsible for the package. |
| Q: How can I check on the status of my order? |
A: Click on the "Sign In" link at the top right corner of the website.
Enter your account information into the fields of the popdown box and click "Submit"
You will then be redirected to the homepage. Once there, click the "My Account" link at the top of the site.
Once at the "My Account" page, click the "Order Status" link. |
| Q: The status of my order states Pending for the past 3-4 days why ? |
A: It can mean the following :
There was a problem with your order when it was processed. Your address did not match with what's on file with your credit card company or you did not type in the correct 3 digit Card ID on the back of your credit card.
It is pending verification.
Due to the high amount of fraudulent orders originating from different billing and ship to addresses your order will need to be approved to ship by our verification process. If this is the case please click here as it states our ship to different address policy and what you need to do to have your order shipped. All orders consisting of two different addresses will be delayed until they are verified by our staff. Our verification department will get in contact with you to verify the order.
Please note that we may require additional identity verification. If further validation is needed you may be contacted by our verification team - emails will be sent from verificator.com.
To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order. |
| Q: The status of my order is "Ready To Ship." What does that mean? |
| A: This status means that your order has been processed and is being prepared to ship. |
| Q: Can I make a change on my order, add an item or make an address correction? |
| A: Due to our high volume, All orders that are processed successfully go directly to the shipping floor within hours after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before processing your order. |
| Q: How can I cancel my order? |
A: We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.
Please Log In To Your Account.
Click on the "Order Status" Link
If your order Status is "Pending" click on the order number and you will be able to Cancel it by simply clicking on the "Cancel Order" button on the bottom.
Please Note : If your order status has changed to anything else besides "Pending", WE ARE NOT ABLE TO CANCEL THE ORDER! |
| Q: What is your exchange/return policy? |
| A: Please click here to read our policy and instructions to know what you need to do have your items exchange or if you are returning your order for a refund or a store credit. |
| Q: Do you ship to Canada? |
A: Yes we do ship offer shipping service to Canada, Please follow the instructions at check out and read our international shipping policy.
1. You can place the order directly on LeatherUp.com using Pay Pal or Google Check out Option.
2. All Canada Orders are shipped by FedEx International Economy or Priority Air Service (You will have to select the shipping method at check out). Due to our high shipping volume we have been able to lock in very good rates with FedEx International Shipments. Canada shipping rate will be estimated at check out, the shipping rate that is quoted by the website is what will be charged, we are unable to refund any shipping charges or make exceptions.. "Due to the High Shipping Cost All International SALES ARE FINAL." This means we do not offer exchanges or refunds and our 30 Day Exchange Or Return Policy does not apply to your order. |
| Q: Do you ship outside the U.S.? How much does it cost? |
A: LeatherUp.com ships all over the world.
Due to our agreement with Pay Pal and Google Check out we are able to ship to most Countries as long as you place the order using any of these two check out methods. The customer is responsible for all taxes, duties, and other fees that may apply upon delivery of order. Please check before you order.
All International Orders are shipped by FedEx International Economy or Priority Air Service. Due to our high shipping volume we have been able to lock in very good rates with FedEx for International Air Shipments, thus you can get your items within 1 week from LeatherUp.com almost anywhere in the world. The website will determine the actual shipping cost at check out.
"Due to the High Shipping Cost All International SALES ARE FINAL."
This means we do not offer exchanges or refunds and our 30 Day Exchange or Return Policy does not apply to your order. |
| Q: Will I be emailed my tracking number once my order ships out? |
| A: Yes, You are emailed a tracking # once the order has been approved to ship, assigned a tracking # and handed over to the warehouse for shipment. Please Note Although your order has been marked shipped and you receive this email confirmation. Please allow up to 48-72 hours for Tracking activity to follow. There will be movement within that time frame. |
