Order Totaling Over $89
||3-5 Business Days
|FedEx Ground -
$7.95 Flat Rate (Orders Under $89)
||3-5 Business Days
|FedEx Express Saver
||2-3 Business Days
|FedEx 2nd Day Air
||2 Business Days
|FedEx Next Day Air
||1 Business Day
**Next Day Air, 2 Day Air and Express Saver are calculated by the website, the fees and transit time are determined by weight and destination through FedEx.
Above rates are just estimates of what to expect depending on weight and destination. Business days do not include weekends or holidays.
Orders Placed Online Are Processed First.
Toll Free: 1-800-846-6010
Monday-Friday. 8:00 A.M. - 4:30 P.M. Pacific Time
You can contact us via e-mail here
Shipping Time Frame
All orders are picked,packed, and shipped within the same business day if placed before 1:00 pm pst. (Monday Cut off time frame 11:00 am pst)
You will be emailed with a tracking number once your order has been shipped. If your order is not shipped complete. You will be notified by our customer service staff and let you know what item was not shipped, you will have the option to either have a back order placed for the item that did not ship, select a replacement item or size, have a refund issued or store credit applied.
Our standard procedure is to ship an order with the items that are available to ship. If your order short ships, you will be notified by customer service.
Your FedEx, UPS,USPS or Ontrac tracking number will be e-mailed to you once your order is shipped. You can also obtain your tracking numbers by logging onto the website under My Account link on the top of the page. You only need to sign up once, for future orders just remember your e-mail address and password. You don't need to sign up again. Just log in to your account to place additional orders, obtain tracking numbers, and invoice(s).
Hassle-Free Return Policy
|No prior authorization is needed. Satisfaction Guaranteed or your money back. At LeatherUp.com we stand behind our products 100%. So, if you are not pleased with your purchase for any reason, simply ship the unused product(s) back to us according to the return directions for a full refund of your purchase price (this does not include your original shipping cost). No prior authorization is needed as long as you ship back your order within our 30 day Return Policy.
Shipping to P.O. Box Address:
Most PO BOX orders will ship via FedEx Smart Post . Delivery time will vary 5-10 business days from the date the order is picked up. There will be no additional charge for P.O. Box shipments just the normal $7.95 Flat Fee will apply to all 48 states. If you would like a faster turn around time, please have your order shipped to a physical address.
If Shipping to Alaska or Hawaii You Must Select FedEx 2 Day Air to have your order shipped. We are unable to ship to these 2 states using the Ground Shipping Method.
Can I ship my order to a different state or address from my billing address?
You certainly may ship to any address you wish keep in mind, All orders that consist of two different address will be delayed until your order has been verified. We at LeatherUp.com apologize if this may cause any inconvenience, the order will be delayed until it has been verified by our staff or our verification system. (Click Here for More Info)
APO FPO (All other U.S. Military)
Please Read As of Nov 01 2004 We are NO longer accepting Orders that are being shipped to APO or FPO Addresses due to the U.S. Postal Inconsistent Service. All orders received with an APO or FPO Address will be canceled Immediately. We apologize for any inconvenience this may cause you.
Hawaii & Alaska Customers:
Orders must be placed online using FedEx 2nd day air Or Next Day Air. We also ship by U.S. Priority Mail ONLY TO PO BOX ADDRESSES which is about $14.95-$16.95 (depending on the weight of the package). All orders that are placed and are being shipping to these 2 locations using the Ground Method will be automatically CANCELED. We are unable to offer the flat rate shipping fee as FedEx does not provide us with that shipping rate or service to these 2 states.
Puerto Rico Customers:
Orders can be placed online. The order cannot be shipped via Ground Service. You Must Select FedEx International Economy .Please select the proper shipping method to have your order shipped. Please provide a full shipping address, do not abbreviate the shipping address as the order will be delayed if the address is abbreviated. If you wish to have your address validated please click on the following link http://zip4.usps.com/zip4/welcome.jsp.
LeatherUp.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.We are not able to cancel any orders that have been submitted to our warehouse for shipment. Due to or high order volume it is difficult for us to locate your order once processing begins.
Re-Routing / Address Corrections on Shipped Packages
Customers will be responsible to pay a fee of $10-$15 to reroute or make an address correction on a package once it has been released to our carrier, Additional shipping cost may apply to have your package rerouted or intercepted to a different address. Additional verification maybe required. Due to or high order volume it is difficult for us to locate your order once processing begins. We cannot make any modifications to your order once it has been submitted to our warehouse. Most orders are shipped within 24-48 hours after it has been placed therefore we submit orders placed within minutes to our warehouse.
Rejecting Packages or Undelivered Packages
If your package is rejected or marked as returned to shipper upon delivery, your initial shipping cost will not be refunded. The actual amount we paid to have your order ship will be deducted from the total of your order as FedEx/UPS/USPS will bill our account a second time to return the package to our warehouse facility.
Our goal is to provide each of our customers with total satisfaction with every purchase. If for any reason, you are not completely satisfied, return it to us for exchange, store credit, or money back refund. All returns must be made within 30 days from when the order is delivered. No item that is returned damaged, soiled or worn will be accepted for refund or exchange. We thank you for the opportunity to show you how much we can save you. There is no reason to pay retail when you can pay far less, buying directly from a major U.S. leather supplier.
|CANADA & INTERNATIONAL ORDERS:
1.) You can place the order directly on LeatherUp.com using one of the following Payment methods: PayPal or Google Checkout.
2.) All International orders will be processed by LeatherUp.com and verified prior to shipment. Your order should ship within 2-4 business days by FedEx or UPS. The customer is responsible for all taxes, duties, and other fees that may apply.Due to our high shipping volume we have been able to lock in very good rates. Due to the High Shipping Cost All International SALES ARE FINAL. Our Return and Exchange Policy does not apply to International Orders.
For more information on international shipping, click here.